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CabinOS is a hand-held management system for Pursers. An All-in-One Management System. Organized, Accessible, Intergrated.
In this brief we were tasked with creating a dashboard and delivering an experience in it.
Competitors are split into two:
Crew Management Systems - handle the high-level logistics like scheduling and compliance.
Cabin & Service Systems - focus on controlling the aircraft environment and managing passengers.
We conducted interviews with active flight attendants, pursers, from El Al and American Airlines.
This research focused on mapping out operational workflows, understanding departmental roles, documenting the purser's full range of responsibilities from pre-boarding to landing.
Q
How does a Purser typically allocate their time across a standard flight?
In-Flight
Pre-Flight
Post-Flight
Q
When coordinating between the cabin and the ground/flight deck, what tools are most frequently used by the Purser?
Voice/Interphone
ACARS/Data Link
Tablet App
Manual/Paper Notes
1
I want to streamline my tasks and responsibilities,
so I can reduce my workload and stress.
2
I need fast and clear communication with ground personnel,
so I can easily maintain operational flow.
3
I want to utilize tools designed for my responsibilities,
so I can effectively manage the passenger’s experience.
1
The interface is the plane. interaction happens directly in space.
2
No confusion. tasks are accessed through visual context.
3
Each zone is a workspace tied to real, physical areas.
4
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